Return and Refund Policy

EFFECTIVE DATE: 29-07-2026

By placing an order with us, the customer agrees to the terms outlined in this Return and Refund Policy.

1. Eligibility for Return

Returns are accepted only in the following cases:

• The item delivered is Incorrect
• The item delivered is Damaged
• The item delivered is Defective

No other reasons for return will be entertained.

2. Reporting a Return Request

To initiate a return, the customer must send both of the following as proof, within 24 hours of delivery:

1. An unboxing video of the package
2. Images of the incorrect, damaged, or defective item

These must be sent through either of the following channels:

• Email: weandyoutoys@gmail.com
• WhatsApp: +91 8169979417

Without the unboxing video and images, no return request will be considered. Return requests reported after 24 hours of delivery will not be entertained. The 24-hour window will be calculated based on the official delivery timestamp recorded by our courier partner, and not on any timing claimed by the customer.

Unboxing Video Requirements

The unboxing video is a mandatory piece of evidence and must meet the following conditions, failing which the return request may be rejected:

• The video must be a single, continuous, unedited recording with no cuts, pauses, or splicing.
• Recording must begin before the package is opened, clearly showing the outer packaging, shipping label, and the tamper-evident seal/tape intact and unbroken.
• The recording must then continue through the entire process of opening the package and unboxing the product, without interruption, until the item and all accompanying accessories are fully visible.
• If the seal/tape is found broken, missing, tampered with, or re-taped, or if the video appears edited/spliced/discontinuous, the claim may be rejected at the sole discretion of our team.

3. Shipping the Product Back

• The product must not be shipped back to us by the customer on their own accord.
• The product may only be returned to our business address after prior written consent has been given by the owner/team.
• Any product shipped back without such prior consent will not be accepted or processed, and no refund/replacement will be issued for it.

4. Condition of the Returned Product

For a return to be approved and processed, the product must be returned:

• In its original packaging as it was delivered
• Along with all accessories, freebies, manuals, and any other items that were delivered with the product

If the product is returned without the original packaging, or without any of the accompanying accessories/items, the refund will not be approved. No partial refunds will be given in such cases — the return will be rejected in full, regardless of how minor the missing item or packaging component may be.

5. Verification Process

Once the returned product is received at our business address, our team will inspect and verify the item. Our team's inspection will determine not only whether the product is damaged/defective, but also the root cause of such damage/defect — i.e., whether it resulted from a manufacturing defect or transit/shipping issue, or whether it was caused after delivery (including but not limited to physical impact, drop, liquid damage, forced or improper opening/handling, burns, or any damage inconsistent with a genuine transit or manufacturing issue).

Based on this determination, one of the following two scenarios will apply:

Scenario A: Product Found to Be Working, or Damage Found to Be Customer-Caused (False Return)

This scenario applies if, upon inspection:

• The product is found to be in working condition (i.e., not actually damaged/defective/incorrect as claimed), or
• The product is found to be damaged, but our team's inspection determines that the damage was caused after delivery by the customer (as described in Section 5 above) rather than being a genuine manufacturing defect or transit damage.

In either case, this will be treated as a False Return, and the customer will be given one of the following two options:

Option 1 — Get the product back: The customer may choose to receive the same product back, provided they pay:

• The reverse pickup fee, and
• The re-shipping fee

(Both fees will be communicated to the customer by our team.)

Option 2 — Refund: The customer may choose to be refunded, in which case the refund amount will be calculated after deducting:

• The reverse pickup fee, and
• A False Return Fee equal to 30% of the product value

The mode of refund in this case will be at the sole discretion of our team, and will be issued as one of the following:

• Store Credit
• Gift Card
• Coupon Code

If the customer does not choose either of the above two options, the product will be held by us for 25 days from the date of receipt. After 25 days, it will be entirely at our discretion to decide the disposition of the product, and the customer will forfeit any claim to the product or its value.

Scenario B: Product Found to Be Genuinely Damaged/Defective/Incorrect

If, upon inspection, the product is confirmed to be genuinely damaged, defective, or incorrect, a refund will be issued. The mode of refund will be at the sole discretion of our team, and will be issued as one of the following:

• Store Credit
• Gift Card
• Coupon Code
• Bank Transfer

Refund Timeline

The refund amount, wherever applicable, will be processed and given within 12–15 working business days from the date of verification and approval of the return.

6. General Terms

• All decisions regarding approval of return requests, verification outcomes, and mode/amount of refund rest solely with our team's discretion, in accordance with this policy.
• Our team's technical determination as to the root cause of any damage or defect (including whether it is a genuine manufacturing/transit issue or customer-caused) is final and binding.
• Refunds, where applicable, will be processed only after the returned product has been received and verified by our team.
• All products are dispatched with tamper-evident security seals/tape. A missing, broken, or re-taped seal on a returned product, or one shown as such in the unboxing video, may be treated as evidence against a genuine damage/defect claim.
• Repeat Offenders: If a customer raises 3 (three) or more return requests within a period of 1 (one) month, and our team finds the pattern of such requests suspicious, we reserve the right to refuse any further return requests from that customer, at our sole discretion.
• This policy applies to all orders placed with us, and placing an order constitutes acceptance of these terms.
  
• As an emerging and growing brand, this policy has been formulated to safeguard our business, brand identity, and operational integrity against fraudulent claims and illicit practices. At the same time, we remain firmly committed to the interests of our honest and genuine consumers. This policy has been designed to strike a fair balance — protecting the brand from misuse, while ensuring that customers acting in good faith are treated with fairness, transparency, and due consideration.