Shipping policy

Shipping Policy

By placing an order with us, the customer agrees to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently ship only within India. We do not offer international shipping at this time.

We aim to deliver to all serviceable pin codes across India, subject to courier partner serviceability. In case your pin code is not serviceable, you will be notified at the time of order placement or shortly after.

2. Order Processing Time

All orders are processed and dispatched within 1–2 business days from the date of order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
Processing time does not include the time taken for the order to be delivered by our courier partner — it only refers to the time taken to pack and hand over the order to the courier.
In case of unforeseen delays in processing (e.g., high order volume, stock verification, or operational issues), we will inform the customer via email/WhatsApp/SMS.

3. Delivery Timeline

Estimated delivery time is 5–7 business days from the date of dispatch, depending on the destination pin code.
Delivery timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may vary due to courier delays, weather conditions, regional restrictions, strikes, natural calamities, or other circumstances beyond our control (force majeure).
Delivery is carried out on business days only (Monday–Saturday), excluding public holidays.

4. Shipping Charges

Shipping charges (if any) will be clearly displayed at checkout before the order is placed.
We may offer free shipping on orders above a certain value, as communicated on our website/store at the time of purchase.
Any shipping charges once paid are non-refundable, except in cases where the order is cancelled by us or where the item delivered is incorrect, damaged, or defective (as per our Return and Refund Policy).

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option on eligible orders and serviceable pin codes.
A COD handling fee, if applicable, will be clearly displayed at checkout.
We reserve the right to disable COD for specific pin codes, order values, or customers at our discretion, including in cases of repeated COD order refusals or suspicious order activity.
Customers are requested to keep the exact cash amount ready at the time of delivery, wherever possible.

6. Order Tracking

Once an order is dispatched, the customer will receive a tracking ID/link via email, SMS, and/or WhatsApp.
The order can be tracked directly on the courier partner's website/app using the tracking ID provided.
Please allow 24–48 hours for tracking information to update after dispatch.

7. Failed Delivery Attempts / Return to Origin (RTO)

Our courier partners generally make up to 3 delivery attempts before an order is marked undelivered and returned to origin (RTO).
Customers are requested to ensure their contact number and delivery address are accurate and reachable at the time of order placement.
In case of a failed delivery due to an incorrect address, unreachable phone number, or repeated customer unavailability, the order will be returned to us. In such cases:
- For prepaid orders, the order amount (excluding any non-refundable shipping charges already incurred) will be refunded/store credited after the product is received back and verified by our team, subject to reasonable deductions for return shipping, wherever applicable.
- For COD orders, if the customer wishes to have the order re-shipped, the applicable re-shipping charges will need to be borne by the customer.

8. Change of Delivery Address / Order Details

Once an order has been dispatched, the delivery address, contact number, or other order details cannot be changed.
Requests for address changes made before dispatch will be accommodated wherever possible, subject to processing time constraints. Please reach out to us as soon as possible via email or WhatsApp for such requests.

9. Damaged, Defective, or Incorrect Items During Transit

In the rare case that a product is found to be damaged, defective, or incorrect upon delivery, please refer to our Return and Refund Policy for the applicable process, including the requirement of an unboxing video and images to be shared with us.

10. Delays Beyond Our Control

We are not liable for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, government restrictions, or other force majeure events. We will make reasonable efforts to keep customers informed in such situations.